Telephone

Local Service

New Windsor Telephone Company serves the residents of New Windsor, town and rural. Call or visit our office for rates and services at 309-667-2712.

Hours: Monday – Friday 8 a.m. – Noon and 1:00 p.m. – 5:00 p.m.

If you are setting up a new service our customer service will need to know:

• Your name, social security number, service address and billing address
• How you want your name listed in the directory
• Your employer and work number
• Spouse name, social security number and employer
• The long distance carrier you would like
• Calling features you want

Calling Features

Call Waiting, Three Way Calling, Call Forwarding, Speed Calling, Voice Mail, Caller ID, Caller ID Call Waiting, Distinctive Ringing, Automatic Callback, Selective Call Acceptance, Selective Call Rejection, Call Forward Remote Access, Fine Me Follow Me and additional features available.

Voice Mail - click here for Voice Mail Instructions

Manage Your Phone Online

Find out how to use the calling features or to add a feature. View details of the most recent calls you made or received. Manage Your Phone Online Click here for instructions.

Local Calling without toll charge

Alpha (529 & 629); North Henderson (464), Sherrard (593) and Viola (596)

Service Quality Requirements

Since August 1, 2001, rules have been in place to establish service standards for telecommunications providers. The Illinois Commerce Commission adopted Administrative Code 732 which established minimum standards of service for local exchange carriers. The rule provides for automatic credits to subscribers when the standards are not met.

Local Exchange Service Quality Requirements

National Do Not Call Registry

The National Do Not Call Registry puts consumers in charge of the telemarketing calls they get at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at www.donotcall.gov or call toll free 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. You may register up to three phone numbers, including your cell phone. Registration is free.

After you register, it will take 31 days for your registration to become effective and you’re permitted to file a complaint. Complaints can be file at the National Do Not Call Registry page or by telephone at the toll free numbers listed above.